FAQs

Dog daycare & Dog Wash

requirements

New customers
1. New customers will be required to provide information about their dog including breed, behaviour, Desexed/entire, medical records if appropriate (vaccination history, historical illnesses & veterinary diagnoses) and provide supporting documentation.
2. We will only take dogs in our care that are older than 16 weeks of age, vaccinated (current C5 vaccination), micro-chipped, registered and well behaved.
3. Although we do our best to cater to your dog's personality and behaviours, in cases of aggressive or excessive disruptive behaviour we will be unable to provide ongoing care for your dog.

Behavioural assessment
It is mandatory for all new dogs looking to attend daycare to undergo a behavioural evaluation to ensure your dog is a good fit for daycare before they can be added to our system and spend a day with us. This process will take up to 1 hour. Behavioural assessment will include time spent alone, and with other dogs. We conduct this assessment with the safety of other dogs and staff in mind, to ensure we can maintain a safe environment.
Provided the assessment is passed, we will add your dog to our database, and you will be welcome to leave your dog with us that day, or make a booking for another day from then on.
Any dogs who demonstrate antisocial behaviour or excessive barking towards staff and other dogs will not be accepted for daycare.

Health and veterinary care
1. All dogs must be healthy, and free of any infectious diseases or fleas when attending the premises. Any animals known or suspected to be suffering from an infectious disease or parasites will not be admitted in our care and will be referred to their veterinarian.
2. Worming prevention and vaccination of all dogs against distemper, hepatitis, parvovirus and canine cough is compulsory. A current vaccination certificate will be required to be produced before admission.
3. Owners must sign an agreement authorising provision of treatment (at the discretion of management) by a veterinarian nominated by us relating to any signs of illness presented. Any dog suspected of an infectious disease, will be isolated until they have received veterinary attention.

Dog walks
To ensure utmost safety and security of your dogs on their group walks, we will only walk up to 4 dogs at a time per handler. Walks will be on lead unless otherwise discussed with their owners.
On hot days over 33C and in extreme rainy conditions, walks may be postponed or adjusted in length to accommodate the conditions. We will discuss specific conditions relating to your dog if it is of a brachiocephalic breed.

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Treatment suitability

Contraindications to treatment

There may be certain circumstances when treatment might not be suitable for your dog. In certain conditions conducting treatments may have a negative effect on the dog’s specific condition, overall health or wellbeing. These factors are called contraindications.
There are two types of contraindication which may be present. A general contraindication refers to a circumstance in which treatment cannot be performed at all.
The other type of contraindication is a regional contraindication. This means that the regional area of the dog which is affected should not be treated, but that treatment may take place in other parts of the body.
A caution is another condition whereby the dog may require some adjustment in the way the therapy is conducted around a specific the area of concern.

Contraindications may come in many forms and may be related to medication, superficial or skin issues, infection, pain, inflammation, burns, fractures, heart conditions, malignancies, neurological conditions, injury, pregnancy and recent travel.

We are trained in various treatment modalities and as part of this training, we have learnt to identify conditions in which treatment in each field may be detrimental.

Specific Contraindications

Treatments cannot be carried out in acute stage: fractures, inflammation, severe muscle injury, torn ligament, joint swelling.

Conditions where treatments may only be carried out with vet approval: on blood thinning medication, heart conditions, following surgery, spinal conditions, skin conditions, in pain, malignancy (cancer) or infections.

Treatments cannot be undertaken if your dog is extreme pain, pregnant (1st trimester), or immediately following a long flight or car trips.

As part of our assessment prior to starting therapy we will require your dog's full health history and veterinary records, including imagery (x-rays, CT scans, etc.), details of medications and any other supporting documents you can provide. This will enable us to develop the safest and most effective treatment plan using therapies which complement their veterinary care to help improve your dog's condition.

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Dogs in our care

Animals will at all times be cared for in accordance with the NSW Animal Welfare Code of Practice No. 5 for Dogs & Cats. In particular, this covers animal housing, hygiene, management role, healthcare, exercise and transport.

Further from this, we will also adhere the Pet Industry Association of Australia Standards and Guidelines for best practice. This covers design of the facility, dog evaluation and acceptance, space requirements, play safety and staffing requirements.
Dogs will not be kept unattended at any time or on site outside the hours of operation.

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Hydrotherapy, Rehab & Massage

Qualifications

Our qualifications allow us to treat animals in our care according to our expertise. It is important to note that we are not veterinarians, and as such we cannot diagnose conditions, perform surgery or prescribe medications. We will however work alongside your veterinarian, to ensure we provide the right treatment for your dog’s condition.

Insurance

According to our qualifications and registered associations, we are insured for Public Liability, Professional Indemnity and Injury.

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